Commitment To Your Privacy
Pallina Design respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. Pallina Design will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a quality web experience. You provide us with your information directly when you send us any form or email or communicate with us by accessing our website.
Managing Your Marketing Preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive Pallina Design marketing communications. Pallina Design will only send you marketing communications where you have consented to receive them and using your preferred channels of communication. To ensure that you are still happy to hear from us, if you have not updated your marketing preferences in two years, we will contact you to remind you that you can opt-out of receiving marketing communications at any time:
- Where you have not made a purchase with Pallina Design during this two year period, we will only continue to send you marketing communications where you expressly tell us that you want to. If you do nothing, then we will stop sending you marketing communications.
- Where you have made a purchase with Pallina Design during this period, we will continue to communicate with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are happy for Pallina Design to continue to send you marketing communications in the same way.
If you have opted-in to receive marketing communications from us you can manage your preferences online at any time.
Competitions, Prize Draws, Giveaways And Offers, Events
How Can You Manage The Information We Hold About You?
As part of our commitment to exceptional customer service, where you have provided your consent, we personalize your experience, by only sending marketing communications about the most exclusive products, services and events that we believe you will be interested in. You have always been able to opt-out of these communications.
You can unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email marketing communications.
It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.
Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of, information that we hold about you, you are also entitled by law to make a Data Subject Request. You can make such a request by filling out a form on our website. Please note that we may need to exclude certain information as part of your request, e.g. in order to protect the privacy of other individuals or if we are permitted to exclude the information for legal or other reasons.
How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
Information you provide to one of the Pallina Design Group companies may be shared within the Pallina Design Group of companies. We also work with a number of third parties to help us deliver an excellent service to you. We require all third parties that interact with information to undergo an Information Security Due Diligence Assessment to ensure that information is only shared where third parties have appropriate security measures in place.
We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. Pallina Design does not routinely share information outside of the European Economic Area (EEA). If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements.
How Long Will Pallina Design Keep My Information?
Pallina Design is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where Pallina Design no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
If you have a Pallina Design Rewards Card members account and/or you have registered for a Pallina Design.com account, then we will continue to retain your personal information in order to maintain your account. We understand that some of our customers do not shop with Pallina Design on a regular basis, but if you have not made a purchase with Pallina Design for a continuous period of four years, then we will delete your account details and all personal information that we hold about you. If you wish to use your account after this time, you will need to sign up to a new account.
If you do not have a Pallina Design Rewards or Pallina Design.com account, but you have signed up to receive Pallina Design’ marketing communications, then Pallina Design will only retain your information for as long as we have your consent to send you marketing (See Marketing and Promotions above).
Where you shop online with Pallina Design but use our guest checkout path, we will only retain your personal details for a reasonable period of time (maximum up to six months) after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive Pallina Design.com marketing communications, in which case we will add this order information to your customer record). Please note that if you have a Pallina Design Rewards or Pallina Design.com account, but choose to use our guest checkout path, we will add the guest checkout purchase to your customer record automatically. If you would prefer for this not to happen, then please use a different email address not already registered with Pallina Design.
When you contact Pallina Design through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact Pallina Design by phone your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow Pallina Design to collect information for security and regulatory purposes.
If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.